Our weekly newsletter provides a brief snapshot of issues we have been working on internally, research topics we have been pursuing, or interesting articles or media that have come across our desk and impacted our thinking.
May 20, 2019
New Hampshire

Weekly Thoughts: N.P.S. BS?

Here is something that caught our eye this week: N.P.S. BS? Turns out, measuring customer satisfaction on a scale of 1-10 isn’t a silver bullet     Every time we get comfortable with a “truth”, something happens that throws us for a loop.  Fat was bad, now […]